Health Unit Clients Very Satisfied

Submitted by Shani Gates, MHSc. Planning and Evaluation Consultant

The Health Unit conducted a satisfaction survey with clients who accessed programs and services in the winter of 2004/2005. Seventy five per cent of clients indicated that they were “very satisfied” with the program or service they used. Surveys were given out at health unit offices, clinics, group programs and visits by public health inspectors. A total of 172 surveys were completed. Clients gave many valuable suggestions for improvement, which will be incorporated into the next strategic plan. Ongoing ways of collecting client feedback are being developed.